Getting Started

Sunstar will have an initial “fact finding” call with you to understand your location’s needs
From this, we can determine what type of room (e.g., singular games, standard arcade, redemption area) and what mix of games make the most sense for your space
We will schedule a video call (e.g., FaceTime) to walk through your location
We do our best work when we are provided room/area dimensions via an architect’s floor plan or standard sq. ft. measurements. Our team can also accurately “eyeball” a space during a video call walkthrough

Next, our in-house design team will draft a prototype plan for your space within a few days.
We pride ourselves in rapid turnarounds – you will not be waiting to hear back from us
We will include the highest-quality games that will perform best in your space, based off game earnings we know to be true across hundreds of installations
Our team are experts in design and layout and have decades of experience designing unique spaces where other operators might struggle

After we have executed a DocuSign agreement, we can deliver all brand-new equipment in as early as 1 to 2 weeks
We maintain an extensive warehouse inventory of 500+ new games
We handle everything from the transportation of games to your venue to the full setup of equipment and backend reporting systems
You as the location do not need to lift a finger during installation

Prior to completing the install, our onsite team ensures that all games are working 100%
In addition, our remote team confirms all backend system are running and reporting properly
Once complete, our team works with your staff to walk through all equipment, explain routine maintenance, share tips on common issues and best practices, and answer frequently asked questions

Once the game room is live and operational, we split all profit generated after deduction of “shared” costs (e.g., credit card fees, consumables, prizes, which are provided by Sunstar)
Sunstar provides all customers with a monthly commissions report, which provides revenue breakdown and detailed metrics on how all games are performing
We can service accounts with our onsite technician team on a weekly, bi-weekly, or on an ad hoc basis
We monitor your account online remotely – our techs know what the room needs before you or your customers do! We pride ourselves on our best-in-class service tech department